HOW IT WORKS AFTER YOU PLACE YOUR ORDER: We are an aquatic farm that ships LIVESTOCK. Unlike items that are packaged/shipped by robots such as clothing or electronics, it is very important to recognize our perishable commodities are hand-collected each week by our caring staff. This process takes several days and great care, thought and experience. Collected animals are then moved to our husbandry building where they have a few days to naturally purge their intestines of waste before they embark on their journey to your door. If we skip this important step, the animals could create waste in the bag, resulting in an expired fish from it’s own ammonia poisoning.
If you need your fish immediately, or want to see your fish in person, you need to go to a pet store to make your purchase. If you want to trust our skilled collection and bagging process that we continually improve since 1992, then just know we will send you quality fish! We promise we will not hold your fish hostage. If there is a delay, please be patient. We will get it to you! A farm this large can have inventory changes hourly, but we’ve been around long enough, and we know what we need to produce to keep everyone happy.
Mother Nature can delay things from time to time, please understand this. We work hard here every single day with no vacations. Farms can’t take them. So please know that this is our life and any orders that we get are being handled with the utmost care, and integrity like no other!
TRANSIT TIME: Most orders are shipped within 2-7 days depending on your location. Delivery times are only approximate and not guaranteed by the USPS for perishable or live goods, however, if you choose our FASTEST! Shipping method, you will get our LIVE ARRIVAL guarantee regardless of when it is delivered! In the unfortunate even that you have a loss: Simply report your losses within 7 hours of delivery by using our LOSS REPORTING EMAIL.
(Restrictions apply such as a party not being home to receive package and creates a multiple attempt delay with delivery, this would void any warranty)
We regularly ship fish orders to countries such as Barbados, Guam, Australia, New Zealand UK & more each week handling 4 to 10 days transit w minimal losses. Here in the US, our shipments are about 1 to 3 days transit time from the day they leave the farm til you get your package. Our goal each week is to ship every customer’s order out as soon as possible, however, the work that goes into your order from collection to shipment day is explained here. You just cannot rush this process. Good things take time, so please know we care, we want your livestock to show up healthy and alive! We are a family-owned farm, and we only operate on the basis of Good Faith, Integrity and Old-Fashioned values.
we don’t manufacture fish or plants, so there may be a periodic wait from time to time. We of course do not control mother nature or the weather, so if there are delays, we apologize. We offer a live arrival guarantee policy for over 30 years as long as you choose our fastest ship option.